General Terms of Service

These Terms of Service (“Terms”) outline the rules, responsibilities, and expectations for using my services. By ordering or using any service, you agree to these Terms in full. Please read them carefully before proceeding. The Additional Terms of Service provide extra rules and guidelines relating to discounts, communication, website use, and general client behavior. These terms support and extend the main Terms of Service. By using any services, visiting the website, or communicating through DMs, you agree to these policies.

General ToS

• These Terms apply to all services listed on my website or otherwise provided.
• All communication must take place through agreed contact methods (email or Discord).
• Services are digital and non-physical; no shipping is required.
• All pricing is listed in GBP (£) unless otherwise stated.
• I reserve the right to refuse or cancel service for any reason.
• Any form of harassment or abuse towards the service provider will result in immediate cancellation.
• You are responsible for providing accurate details and requirements before work begins.
• Revisions must be requested within the agreed time frame.
• Violation of these Terms may lead to a service ban or refusal of future work.

Payment and Pricing

• Prices start at the amounts displayed on the website but may vary depending on complexity.
• Payment must be made through approved methods (PayPal, Stripe, or otherwise agreed).
• Full payment or a deposit is required before the project begins.
• Refunds are not available.
• A £20 deposit is required to secure your order and is included in the total price.
• Taxes and payment fees (if applicable) are the client’s responsibility.
• Currency conversions may affect the final amount received.
• Price adjustments may occur over time without notice but will not affect confirmed orders.

Project Delivery

• Delivery timelines are estimates and may vary based on project complexity.
• Delays caused by lack of communication or late responses are not the provider’s responsibility.
• Completed projects will be sent via digital transfer (email, Google Drive, or Discord).
• Clients will receive progress updates at agreed intervals.
• Delivery dates are not guaranteed.
• Ongoing maintenance is not provided unless stated in the service description.
• Projects may include preview watermarks until full payment is confirmed.
• Clients are responsible for verifying all deliverables upon receipt.

Distribution & Sharing

• Clients may use delivered work for personal or commercial use.
• Redistribution, resale, or sublicensing of assets, source files, or code without written permission is prohibited.
• Distribution rights may be revoked if these Terms are violated.
• Modifying and redistributing work for derivative projects is allowed only with approval.
• Unauthorized distribution may result in legal action under copyright law.
• Clients are responsible for ensuring compliance with platform rules (Roblox, Discord).
• Distribution rights do not transfer ownership; copyright remains with the creator.

Limitation of Liability

• I am not responsible for damages, loss, or data issues after delivery.
• Lost or damaged files cannot be recovered.
• Platform or technical changes are outside my control.
• Third-party hosting issues are not my responsibility.
• Errors may be corrected at reasonable discretion.
• Liability will not exceed the amount paid for the service.
• No guarantees of business or game success are provided.
• I am not liable for indirect or consequential damages.
• All services are governed under UK law.

Discounts & Promotional Offers

• Discounts are valid only during the stated promotional period.
• Discounts are applied automatically.
• Only one discount or promotion may be used per order.
• Discounts apply only to card payments and not Robux.
• Add-ons are excluded from promotions.
• Discounts apply only to the base price.
• Abuse or sharing of discount codes may result in cancellation.
• Discounts may be used once per person per promotion.
• Promotional bonuses cannot be requested outside the event.

Communication Policy

• All official communication must be through email or Discord.
• Response times may vary due to workload or availability.
• Harassment, spam, or aggressive messages result in immediate termination with no refund.
• Failure to respond within 7 days may result in cancellation without refunds.
• All provided files must be legally owned or accessible by the client.
• Important updates will be sent through official channels only.
• Conversations remain private unless legally required.
• Requests outside official channels may be ignored.
• Clients must keep contact details accurate.

Service Rules & Client Responsibilities

• Clients must provide complete and accurate details before work begins.
• I will not assist with anything that violates platform rules.
• Unprofessional behavior ends the working relationship with no refund.
• Clients may not request stolen or copyrighted assets.
• Delays caused by missing client information are not my responsibility.
• Clients must back up files after delivery.

Website Rules & Usage

• The website may only be used for lawful purposes.
• Copying, scraping, or reverse-engineering content is prohibited.
• Pricing and services may change without notice.
• Impersonation is not allowed.
• Malicious actions will result in service bans.
• Website downtime does not create liability.
• All content is protected by copyright.
• Reviews must reflect genuine experiences.
• Website use implies acceptance of these Terms.

Messaging & Interaction Rules

• Messages must remain respectful and service-related.
• Threats, harassment, or rude language end communication with no refund.
• Repeated update requests are not allowed.
• Communication may pause due to emergencies or workload.
• Requests for unpaid work or free samples will be denied.
• False or misleading information may cancel service.
• Concerns must be raised constructively.
• Message logs may be stored for safety or history.
• Ignored messages do not remove client responsibility.

Privacy & Data Handling

• Client information is stored securely and used only for service purposes.
• All project files and sensitive data are deleted after completion.
• Data is never sold or shared unless required by law.
• Communication logs may be retained for verification.
• Files are kept only as long as necessary.
• Payment information is handled by secure third-party processors.
• Access to project data is limited to the client and provider.
• Unofficial messaging risks are the client’s responsibility.

Refunds & Cancellations

• Refunds are not available unless explicitly stated.
• No refunds once work has begun.
• Failure to provide information within 7 days may cancel the project with no refund.
• No refunds after major work completion.
• If I cannot complete a project, a refund may be offered.
• Refunds are not provided for client-caused delays.

Hosting Terms

• Hosting is provided through third-party providers.
• Hosting setup applies only to included services.
• Hosting fees must be paid on time.
• Late payment may result in temporary suspension.
• I am not responsible for third-party outages.
• Hosted services may not be used for illegal activities.
• Hosting plans may be adjusted upon request.
• Hosting may be suspended for abuse.
• Clients must back up hosted data.
• No guaranteed response time for technical issues.

Client Conduct

• Clients must act respectfully and professionally.
• Harassment or threats result in termination with no refund.
• Illegal or harmful requests are prohibited.
• Accurate information must be provided.
• Free work or unpaid extras cannot be demanded.
• Spamming is not allowed.
• Pricing manipulation attempts end service.
• All Terms must be followed.
• Time zones and working hours must be respected.
• Violations may result in refusal of service with no refund.

Delivery Expectations

• Delivery timelines are estimates and are not accurate.
• Client-caused delays are not my responsibility.
• Rush delivery may cost extra.
• Preview versions may be used until payment is complete.
• Final formats match service descriptions.

Security Policy

• Reasonable security measures are used to protect data.
• Sensitive information is not disclosed unless legally required.
• Clients are responsible for their own system security.
• I am not liable for client-side security breaches.
• Hosted systems are configured securely but must be maintained by clients.
• Private files and credentials must not be shared publicly.
• Sensitive data must be sent securely.
• Vulnerabilities should be reported immediately.
• Use of services implies agreement to follow security practices.

The Terms of Service may change without notice beforehand | Last Updated 9/1/26